FAQs
The history of the Ferrero Group spans three generations. From 1946, brothers Pietro and Giovanni Ferrero worked together in the family’s small pastry shop in the city of Alba, Piedmont, to create the products that would define Ferrero’s name.
Today, the Ferrero Group is one of the world’s largest sweet-packaged food companies with more than 35 much-loved brands such as Kinder, Nutella, Ferrero Rocher, and Tic Tac.
For more information, click here.
Ferrero remains a family business, led by our Executive Chairman Giovanni Ferrero, alongside our CEO Lapo Civiletti.
You can find consumer service details for your region by visiting this page.
You can buy delicious Ferrero treats all over the world, in supermarkets, corner shops, online and more.
For the most up-to-date information, contact the customer service team in your region by visiting this page.
Ferrero Group is home to some of the world’s favourite and most iconic treats, including Nutella, Ferrero Rocher, Kinder and Tic Tac. We are also proud to have brands including Butterfinger, BabyRuth, Crunch, Fannie May and Thorntons as part of the Ferrero family.
You can see a full list of our brands here.
Our marketing and advertising communications are only ever directed to adults. We never advertise to children under 13 years old, or to higher age limits where required by local standards or regulations.
As members of the International Food and Beverage Alliance, our policies align with the World Health Organisation’s Recommendations on Marketing to Children For more information, click here.
Our products are treats and, like all food, can be enjoyed in moderation as part of a varied, balanced diet.
We focus on producing individually wrapped treats so our portion sizes are clear, and so everyone can enjoy treats responsibly.
Initiatives like Kinder Joy of Moving also support children and their families to maintain active lifestyles and embrace physical activity to ensure they live healthy lives.
For more information click here.
Our company was built by generations of people who share a commitment to continuous improvement – and the same applies to our approach to sustainability. We are aligned to UN’s Sustainable Development Goals, and report on our sustainability activity and progress every year.
Our activity falls into four main areas: protecting the environment, championing sustainable sourcing, promoting responsible consumption, and empowering people.
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We are committed to zero deforestation. In our palm oil sourcing, for example, we use satellite monitoring, Starling, across our supply chain, in partnership with the non-profit organisation Earthworm Foundation. Starling monitors land cover change and forest cover disturbance in near real-time, so that coupled with on-the-ground expertise, we can identify challenges quickly and drive positive change on the ground.
For more information, click here.
We are a recognized industry leader in supporting the production of sustainable palm oil, and we aim to source our palm oil only from deforestation-free and exploitation-free sources.
We are proud to be the #1 manufacturer on the WWF’s 2021 Palm Oil Buyers Scorecard.
Cocoa is a fundamental ingredient in our treats and we ensure it is sourced through robust certification and other independently-managed sustainability and responsible sourcing standards.
Our Cocoa Charter outlines our commitment to excellence across the value chain, and dedication to creating a cocoa industry that is good for people and nature.
We are actively engaged in making hazelnut production more socially and environmentally sustainable. We only source hazelnuts from suppliers that have signed and follow our strict Supplier Code, which outlines our standards with regard to human rights and social practices, environmental protection and sustainability, and supplier transparency.
Our dedicated division, the Ferrero Hazelnut Company, brings all of our hazelnut activities together under one roof to drive quality and innovation.
For more information, see our Hazelnut Charter.
Our respect for human rights guides our strategy, policy and activities across our own operations and our supply chain.
We promote human rights along the entire value chain, in alignment with the United Nations Global Compact, the United Nations Guiding Principles of Business and Human Rights, the International Bill of Human Rights, and the International Labour Organisation Fundamental Labour Conventions. We are working towards eliminating all forms of modern slavery, human trafficking, forced, compulsory and prison labour, and child labour. Wherever they occur.
For more information, click here.
In 2020, we set a series of carbon targets for 2030. We commit to:
Reducing absolute Scope 1 and 2 emissions by 50% from a 2018 baseline
Reduce Scope 1, 2 and 3 emissions intensity by 43% from the same baseline, working collaboratively with our suppliers to find solutions.
We have already increased our share of renewable electricity to more than 80% globally, and to 100% in Europe, and we are working with all of our manufacturing plants to develop bespoke emissions reduction plans.
For more information, click here.
We are committed to evolving towards more sustainable solutions for all of our packaging. In fact, more than 83% of our packaging is already recyclable, reusable or compostable, and we’re working to reach 100%.
We are dedicated to:
Designing 100% of our packaging to be reusable, recyclable or compostable
Reducing the use of virgin plastic by 10% from a 2020 baseline
Boosting recycled content in our plastic packaging to 12%
For more information, click here.
We are constantly working to build a diverse and inclusive culture, where every employee feels welcome, appreciated, and has equal opportunities. We know it is key to our future success.
As a signatory of the Gender and Diversity Alliance (GDKA), we have committed to three key performance indicators:
- Percentage of representation at all levels of our organization
- Percentage of representation by employee category
- Pay equality
For more information, click here.
Food safety is non-negotiable for us. Since our origin, we have developed and implemented innovative procedures to monitor the quality and safety of every ingredient, every step of the way. We are committed to continuous improvement – we regularly review and enhance our food safety processes to ensure they are up-to-date and effective.
For more information, click here.
We are sorry for your experience. Please be assured that we work hard to deliver to our consumers only products with the best possible quality. For more information and support, please contact the consumer service team in your region by visiting this page.
We are sorry for your experience, please contact the consumer service team in your region by visiting this page.
For the most up-to-date information, contact the consumer service team in your reagion by visiting this page.
FERRERO KAZAKHSTAN: PERSONAL DATA PROTECTION STATEMENT AND GUARANTEES FOR PROMOTIONAL ACTIVITIES
When conducting any promotional activities on the territory of the Republic of Kazakhstan, including image-building and advertising promotions, contests (hereinafter referred to as the "Promotion"), Ferrero, as the organizer of such Promotions, declares and guarantees the following:
1. Voluntary and Informed Consent
The fact of participation in the Promotion in accordance with these rules (the "Rules") signifies that the participant has voluntarily, explicitly, in an informed and conscious manner given consent to the processing and distribution of their personal data by Ferrero and its involved partners (as specified in the Rules or other information sources about the Promotion) for the purposes of conducting the Promotion. This personal data is provided by the participant voluntarily for the purposes of the Promotion and will be processed in accordance with the procedures, terms, and conditions established by the Rules and the legislation of the Republic of Kazakhstan.
2. Processing of Provided Materials and Information
By deciding to participate in the Promotion, the participant consents that any information provided voluntarily (including personal data), as well as any information contained in other materials submitted through the official public resources of the Promotion (the Promotion website, social media, and/or other communication channels), may be processed and distributed by Ferrero and its authorized representatives/partners to fulfill obligations under the Rules, without requiring additional consent and without any form of compensation. Participants understand and agree that the personal data they provide for participation in the Promotion will be processed by Ferrero and its authorized partners using lawful and necessary methods.
3. Definition of Personal Data
Within the scope of the Promotion, personal data is defined as any information that directly or indirectly identifies a natural person (the personal data subject), including data recorded on electronic, paper, and/or other physical media.
4. Definition of Personal Data Processing
Processing of personal data refers to any action or set of actions performed with or without the use of automated tools, including the collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, and destruction of personal data provided by the participant for the purposes of the Promotion.
5. Distribution of Personal Data
The concept of personal data distribution includes actions aimed at disclosing data to an indefinite circle of persons, specifically: publishing the participant's last name, first name, patronymic, phone number, city of residence, and other data provided during the Promotion on the official resources of the Promotion (the Promotion website, social media, and/or other open sources), as well as publishing information about winnings/winners receiving prizes as regulated by the Rules and/or the legislation of the Republic of Kazakhstan.
6. Scope of Processing and Cross-Border Transfer
Participants agree that the personal data provided for the purposes of the Promotion allows Ferrero and its authorized representatives/partners to perform any actions necessary to achieve the goals of the Promotion, including (without limitation): collection, systematization, storage, clarification (updating, modification), use, distribution, blocking, destruction, automated processing, and cross-border transfer to the territories of foreign states that are parties to the Council of Europe Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data (which ensure adequate protection of data subjects' rights), as well as to states that do not provide adequate protection, provided such actions comply with the current legislation of Kazakhstan.
7. Compliance with Kazakh Legislation
Ferrero and its authorized representatives/partners process personal data in strict compliance with the principles and requirements stipulated by the personal data legislation of the Republic of Kazakhstan.
8. Data Security Guarantees
Ferrero and its authorized representatives/partners guarantee that all necessary measures will be taken to protect personal data from unauthorized access. All personal data provided by participants for the purposes of the Promotion will be stored and processed by Ferrero and its authorized representatives/partners in accordance with the legislation of the Republic of Kazakhstan and in compliance with the guarantees specified in this statement or the Rules.
9. Additional Commitments and Operator Obligations
Ferrero and its authorized representatives/partners undertake to comply with the following rules and provide the following guarantees to the Promotion participants:
- Regulatory Compliance: Ensure personal data processing in compliance with all applicable requirements of the legislation of the Republic of Kazakhstan on personal data protection, including compliance with the principles, requirements, and obligations of a personal data operator.
- Data Localization: Ensure that the collection of personal data of Promotion participants (including via the Internet) is carried out, and that the recording, systematization, accumulation, storage, clarification (updating, modification), and extraction of participants' personal data are performed, using databases physically located on the territory of the Republic of Kazakhstan, unless otherwise established by the legislation of the Republic of Kazakhstan and international treaties ratified by the Republic of Kazakhstan.
10. Purpose Limitation and Third-Party Disclosure
By this provision, participants are deemed to be informed of the location of the database where the personal data is collected and processed:
- The processing of personal data is carried out solely within the framework and for the purposes of the Promotion, as well as for associated advertising purposes.
- The use and processing of personal data to inform data subjects about other products and services, or for any other purposes, is permitted only within the scope and under the conditions stipulated by the legislation of the Republic of Kazakhstan and international treaties ratified by the Republic of Kazakhstan.
- If Ferrero and its authorized representatives/partners must transfer or otherwise disclose participants' personal data to third parties to fulfill their obligations to the participants, such actions must be carried out in compliance with the requirements of the legislation of the Republic of Kazakhstan and international treaties ratified by the Republic of Kazakhstan.
- Ferrero and its authorized representatives/partners shall be held liable for protecting, securing, and maintaining the confidentiality of participants' personal data during its processing, in accordance with the requirements of the legislation of the Republic of Kazakhstan and international treaties ratified by the Republic of Kazakhstan.
11. Duration of Consent
The participant's consent to the collection, processing, and storage of personal data as specified in this statement or the Rules remains valid for the entire duration of the Promotion, and until such consent is revoked in writing by the participant in accordance with this statement or the Rules.
12. Confirmation of Participation and Consent
Participation in the Promotion confirms that the participant has consented to the processing and distribution of their personal data by Ferrero and its authorized representatives/partners for the purposes of the Promotion. It also confirms Ferrero’s obligation to maintain confidentiality, guarantee security, and protect data from unauthorized disclosure, including when using automated processing tools. All personal data provided by participants will be stored and processed by Ferrero and its authorized representatives/partners in accordance with Kazakh law and ratified international treaties.
13. Right of Revocation
The participant has the right to revoke their consent to personal data processing by sending a written notification via registered mail with acknowledgment of receipt to Ferrero or its authorized representative/partner at the postal address specified in the Rules.
14. Action Upon Revocation
Upon receiving a notice of revocation of consent to personal data processing, Ferrero must stop processing the data (and ensure that partners acting on its behalf cease such processing) and destroy the data (or ensure its destruction) within 30 (thirty) days from the date of receipt of the revocation, unless further storage of personal data is no longer required for the purposes of the Promotion. This applies except in cases where Ferrero and/or its authorized representatives/partners are entitled to continue processing personal data without the subject's consent on grounds provided for by the legislation of the Republic of Kazakhstan and international treaties ratified by the Republic of Kazakhstan (including cases where the processing of personal data is carried out by another entity acting on behalf of Ferrero).
