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Ferrero's Code of Business Conduct
Our Principles and Standards

Ferrero's Code of Business Conduct

Our Principles and Standards

Guiding principles of commercial relationships

The purpose of the Code of Business Conduct is to set out, in compliance with competition laws, civil laws and other applicable regulations, general principles for Ferrero and its trade partners when conducting commercial activities.


In addition, we proceeded to include the contractual term of acknowledgment and acceptance of the Code in the new contracts signed in 2013/2014, particularly in areas related to the production of KINDER® toys and to the outsourced production (manufacturing agreements).

The Code is subjected to a sharing plan called ABCDE (A Business Code Dialogue Engagement).


The Ferrero Integrity Helpline is for reporting issues in relation to our Code of Ethics and/or our Code of Business Conduct confidentially. It is open 24-hours-a-day, 365-days-a-year and can be accessed in 43 languages. The Ferrero Integrity Helpline is managed by a third-party, Convercent. Once a report has been submitted to Convercent, it is immediately made available to a Ferrero Steering Committee for review.

Click here to connect to the Ferrero Integrity Helpline in order to ask a question, report an incident or find a local telephone number.

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with over 35 iconic brands sold in more than 170 countries. The Ferrero Group brings joy to people around the world with much-loved treats and snacks, including Nutella®, Kinder®, Tic Tac® and Ferrero Rocher®. More than 46,000 employees are passionate about helping people celebrate life's special moments. The Ferrero Group’s family culture, now in its third generation, is based on dedication to quality and excellence, heritage, and a commitment to the planet and communities in which we operate.