Question 1

What is the history of Ferrero?

Accepted Answer

The history of the Ferrero Group spans three generations. From 1946, brothers Pietro and Giovanni Ferrero worked together in the family’s small pastry shop in the city of Alba, Piedmont, to create the products that would define Ferrero’s name.  Today, the Ferrero Group is one of the world’s largest sweet-packaged food companies with more than 35 much-loved brands such as Kinder, Nutella, Ferrero Rocher, and Tic Tac.For more information, click here.

Question 2

Who owns Ferrero today?

Accepted Answer

Ferrero remains a family business, led by our Executive Chairman Giovanni Ferrero, alongside our CEO Lapo Civiletti.

Question 3

How many people work for Ferrero?

Accepted Answer

Ferrero and its related companies employ over 47,000 employees of more than 145 different nationalities.

Question 4

How many countries is Ferrero present in?

Accepted Answer

Our operations span in more than 50 countries across five continents, and our products are sold in more than 170 countries.

Question 5

How many factories does Ferrero own?

Accepted Answer

We operate 37 manufacturing plants around the world.

Question 6

How do I contact Ferrero consumer services?

Accepted Answer

You can find consumer service details for your region by visiting this page.

Question 7

Where can I buy Ferrero products?

Accepted Answer

You can buy delicious Ferrero treats all over the world, in supermarkets, corner shops, online and more.For the most up-to-date information, contact the customer service team in your region by visiting this page.

Question 8

What brands and products are part of the Ferrero Group?

Accepted Answer

Ferrero Group is home to some of the world’s favourite and most iconic treats, including Nutella, Ferrero Rocher, Kinder and Tic Tac. We are also proud to have brands including Butterfinger, BabyRuth, Crunch, Fannie May and Thorntons as part of the Ferrero family.You can see a full list of our brands here.

Question 9

How many countries are Ferrero products sold in?

Accepted Answer

Our products are sold in more than 170 countries worldwide.

Question 10

How do you ensure you’re not marketing to children?

Accepted Answer

Our marketing and advertising communications are only ever directed to adults. We never advertise to children under 13 years old, or to higher age limits where required by local standards or regulations.As members of the International Food and Beverage Alliance, our policies align with the World Health Organisation’s Recommendations on Marketing to Children For more information, click here.

Question 11

What is Ferrero’s approach to health and nutrition?

Accepted Answer

Our products are treats and, like all food, can be enjoyed in moderation as part of a varied, balanced diet.  We focus on producing individually wrapped treats so our portion sizes are clear, and so everyone can enjoy treats responsibly.  Initiatives like Kinder Joy of Moving also support children and their families to maintain active lifestyles and embrace physical activity to ensure they live healthy lives.For more information click here.

Question 12

How does Ferrero ensure it operates sustainably?

Accepted Answer

Our company was built by generations of people who share a commitment to continuous improvement – and the same applies to our approach to sustainability. We are aligned to UN’s Sustainable Development Goals, and report on our sustainability activity and progress every year.Our activity falls into four main areas: protecting the environment, championing sustainable sourcing, promoting responsible consumption, and empowering people.For more information, click here.

Question 13

How does Ferrero work against deforestation?

Accepted Answer

We are committed to zero deforestation. In our palm oil sourcing, for example, we use satellite monitoring, Starling, across our supply chain, in partnership with the non-profit organisation Earthworm Foundation. Starling monitors land cover change and forest cover disturbance in near real-time, so that coupled with on-the-ground expertise, we can identify challenges quickly and drive positive change on the ground.For more information, click here.

Question 14

What is Ferrero doing to ensure palm oil is sourced sustainably?

Accepted Answer

We are a recognized industry leader in supporting the production of sustainable palm oil, and we aim to source our palm oil only from deforestation-free and exploitation-free sources.  We are proud to be the #1 manufacturer on the WWF’s 2021 Palm Oil Buyers Scorecard.Read more in this article.

Question 15

What is Ferrero doing to ensure cocoa is sourced sustainably?

Accepted Answer

Cocoa is a fundamental ingredient in our treats and we ensure it is sourced through robust certification and other independently-managed sustainability and responsible sourcing standards.Our Cocoa Charter outlines our commitment to excellence across the value chain, and dedication to creating a cocoa industry that is good for people and nature.

Question 16

What is Ferrero doing to ensure hazelnuts are sourced sustainably?

Accepted Answer

We are actively engaged in making hazelnut production more socially and environmentally sustainable. We only source hazelnuts from suppliers that have signed and follow our strict Supplier Code, which outlines our standards with regard to human rights and social practices, environmental protection and sustainability, and supplier transparency.Our dedicated division, the Ferrero Hazelnut Company, brings all of our hazelnut activities together under one roof to drive quality and innovation.For more information, see our Hazelnut Charter.

Question 17

How does Ferrero ensure human rights are respected throughout the supply chain?

Accepted Answer

Our respect for human rights guides our strategy, policy and activities across our own operations and our supply chain.We promote human rights along the entire value chain, in alignment with the United Nations Global Compact, the United Nations Guiding Principles of Business and Human Rights, the International Bill of Human Rights, and the International Labour Organisation Fundamental Labour Conventions. We are working towards eliminating all forms of modern slavery, human trafficking, forced, compulsory and prison labour, and child labour. Wherever they occur.For more information, click here.

Question 18

What are Ferrero’s climate commitments?

Accepted Answer

In 2020, we set a series of carbon targets for 2030. We commit to:  Reducing absolute Scope 1 and 2 emissions by 50% from a 2018 baselineReduce Scope 1, 2 and 3 emissions intensity by 43% from the same baseline, working collaboratively with our suppliers to find solutions.We have already increased our share of renewable electricity to more than 80% globally, and to 100% in Europe, and we are working with all of our manufacturing plants to develop bespoke emissions reduction plans.For more information, click here.

Question 19

What is Ferrero doing to make packaging more sustainable?

Accepted Answer

We are committed to evolving towards more sustainable solutions for all of our packaging. In fact, more than 83% of our packaging is already recyclable, reusable or compostable, and we’re working to reach 100%.We are dedicated to:Designing 100% of our packaging to be reusable, recyclable or compostableReducing the use of virgin plastic by 10% from a 2020 baselineBoosting recycled content in our plastic packaging to 12%For more information, click here.

Question 20

What are Ferrero’s DE&I commitments?

Accepted Answer

We are constantly working to build a diverse and inclusive culture, where every employee feels welcome, appreciated, and has equal opportunities. We know it is key to our future success.As a signatory of the Gender and Diversity Alliance (GDKA), we have committed to three key performance indicators:Percentage of representation at all levels of our organizationPercentage of representation by employee categoryPay equalityFor more information, click here.

Question 21

How does Ferrero ensure the safety and quality of products worldwide?

Accepted Answer

Food safety is non-negotiable for us. Since our origin, we have developed and implemented innovative procedures to monitor the quality and safety of every ingredient, every step of the way. We are committed to continuous improvement – we regularly review and enhance our food safety processes to ensure they are up-to-date and effective.For more information, click here.

Question 22

What should I do if my product is damaged or I have concerns about it?

Accepted Answer

We are sorry for your experience. Please be assured that we work hard to deliver to our consumers only products with the best possible quality. For more information and support, please contact  the consumer service team in your region by visiting this page.

Question 23

What should I do if a product is missing from the packaging?

Accepted Answer

We are sorry for your experience, please contact the consumer service team in your region by visiting this page.

Question 24

What should I do if  I hear about a product recall?

Accepted Answer

For the most up-to-date information, contact the consumer service team in your reagion by visiting this page.

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